Late Arrivals, No-Show, Rescheduling, and Cancellation Policies

For Private and Semi-Private Classes
Billing

Families will pre-pay for their classes on a monthly basis. On the 1st of each month, their preferred payment method will be charged for the classes they have scheduled in the electronic system for that month. If a family plans to cancel a class, they should do so prior to the 1st of the month in which that class occurs in order to avoid being billed for it. If a family cancels a class for which they have already paid in accordance with the cancellation policy, then they will be issued a credit for the value of the class to be applied to the next month’s invoice. If a family adds an additional class to a month whose balance has already been paid, then the cost of that additional class will be added to the next month’s invoice.

Late Arrivals

No adjustment to class time shall be made for time lost because of late arrival by the Student or because of early termination of class by the Student.

Any lost time because of the late arrival of the Instructor shall be compensated for by extending a class by mutual agreement and by such amount of time that was lost.

Rescheduling

Families are responsible for making any necessary scheduling modifications in the electronic scheduling system. If they are unable to make the adjustment needed in the system for any reason, then they should email their child’s instructor with as much advance notice as possible in an effort to reach a mutually agreeable change to the schedule.

While we will make our best effort to reschedule classes upon request, RWC instructors have limited availability for rescheduling due to their tightly booked schedules. As such, we cannot guarantee the availability of alternative time slots. Classes that cannot be rescheduled will be considered cancellations and therefore subject to our cancellation policy below.

Cancellation

If the Parent or Student cancels a class with less than 24 hours of notice, the Parent will not be refunded for that class, nor will the amount of prepayment be transferable to another date.

If Rose Writing Center cancels a class for any reason, the prepayment will be applied to a future class mutually agreeable to Rose Writing Center and the Student.

No Shows

Students have fifteen minutes to arrive for their scheduled class. If a Student is running late, the Parent is encouraged to inform the instructor directly via email to both the instructor and info@rosewritingcenter.com or via phone call to (917) 426-8799.

If a Student does not arrive within fifteen minutes of the class’s scheduled start time and the Instructor has not been informed that the Student is running late, then

  • the Student will be considered a No Show,
  • the class will be considered canceled and subject to the Cancellation Policy, and
  • the instructor will exit the Zoom meeting.
Call Now Button